payment policies

Since everything I make is custom, your silky will be as perfect for you and your baby as possible--but do keep in mind that I'm human! Sizes are approximate, fabrics are influenced by dye lots and availability. But you choose the size, the fabric, the binding, and any other variables, such as the pacifier clip and ribbon, embroidery (though I do only have only one type style), or decal. If something must be changed, I'll call or write, whichever works for you.

Refunds and Exchanges

If you change your mind on a design already purchased and we have not made your product then we will be more than willing to process a change. If we have made your custom order please understand no refunds or exchanges can be made because that item was made specifically for you.

If there is a defect with your order please return the defective item and we will replace it. Contact must be made within 3 days of receiving item. Items MUST be returned to me within 7 business days.


Payment

Payment is expected before I begin. If no payment is received or contact made within 24 hours of the order I will cancel the sale. When you commit to a sale I will automatically send a receipt of the transaction to your email. This is JUST A RECIEPT OF THE COMITTMENT TO BUY AND NOT A RECIEPT OF PAYMENT. Please be sure to check out completely through the PayPal payment prompts to ensure that payment is made on your purchase.

We only accept PayPal for payments, when using PayPal you can pay using a bank/credit card or echeck. If you select to pay via echeck your payment has a 5-7 Business Day clearing time, please note that no work will be done until this payment clears.

Orders are placed on the queue as soon as payment clears, so remember to calculate how long it will take to receive your order from that point. Items take a minimum of 72 hours to make and 72 hours to ship, so the actual delivery time is 6 business days from clearance of payment.

Shipping and handling
I am just now figuring out the cost and the time the post office actually guarantee. I will announce my policy as soon as I can.

I cannot be responsible for lost or stolen mail, or addresses given to me incorrectly. Just let me know if you'd like to pay extra for overnight mail, special handling and delivery confirmation.